Complaints
A client complaint is any statement by which a client expresses dissatisfaction with our services or our employees. Should you have such a complaint, please contact us at the following address:
Eurolux Audit S.à r.l.
196 Rue De Beggen, L-1220 Luxembourg
Email: info@audit-co.lu
The complainant shall include in his/her complaint :
- His/her identification (firstname, name, address and other contact details).
- A detailed description of the circumstances underlying the complaint.
A written acknowledgement of receipt will be provided to the complainant within a period which shall not exceed 20 business days after receipt of the complaint, unless the answer itself is provided to the complainant within this period.
Eurolux Audit S.à r.l. will gather and investigate all relevant evidence and information on each complaint in order to provide a proper and accurate answer to the complainant.
Where the complaint handling does not result in a satisfactory answer within a reasonable timeframe, the complainant may notify the Commission de Surveillance du Secteur Financier (CSSF) within one year of filing the initial complaint and use the procedure for out-of-court complaint resolution of the competent Luxembourg financial supervisory authority Commission de Surveillance du Secteur Financier (CSSF).
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
L-1150 Luxembourg
Fax: +352 26251 – 601
Email: reclamation@cssf.lu
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